Terms & Conditions
1. Introduction and Scope
These Terms and Conditions constitute a legally binding agreement governing the access to and use of the Sunchronize website, mobile applications, and all related digital products, features, functionalities, and services made available from time to time (collectively, the “Platform”). The Platform is operated by Sunchronize, a company duly established under the laws of the Republic of Turkey.
The Platform is designed to provide a digital environment through which users may discover, request, coordinate, schedule, and manage solar panel cleaning, maintenance, and related services offered by independent third-party service providers. Sunchronize provides technological infrastructure only and does not itself perform, supervise, or guarantee any physical services.
By accessing, registering for, browsing, or otherwise using the Platform in any manner, whether as a visitor, customer, or service provider, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with any additional policies referenced herein. If you do not agree to these Terms in their entirety, you are not authorized to access or use the Platform and must immediately discontinue such use.
2. Legal Capacity and Authority
Use of the Platform is limited to individuals who are at least eighteen (18) years of age and who possess the legal capacity to enter into binding contracts under applicable law. Where the Platform is accessed or used on behalf of a legal entity, the individual acting represents and warrants that they have the full authority to bind such entity to these Terms.
Sunchronize reserves the right to restrict, suspend, or terminate access to the Platform where eligibility requirements are not met or where false, misleading, or incomplete information has been provided.
3. Nature of the Platform and Limitation of Role
Sunchronize operates solely as an independent technology platform facilitating interactions between users seeking solar-related services and independent third-party service providers offering such services. Sunchronize does not act as a service provider, contractor, subcontractor, agent, employer, or representative of any user.
Any agreement for the provision of services is concluded exclusively between the customer and the relevant service provider. Sunchronize is not a party to such agreements and assumes no responsibility or liability arising from the performance, non-performance, quality, legality, safety, or suitability of services provided by third parties.
Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, employment, fiduciary, or similar relationship between Sunchronize and any user.
4. Geographic Availability
At the initial stage of operation, the Platform facilitates service requests and service provision exclusively within the United States of America. Sunchronize may, at its sole discretion, expand the availability of the Platform and its services to additional countries or regions in the future.
Users acknowledge that the scope, features, and availability of the Platform may vary by jurisdiction and that continued use of the Platform following such expansion shall be subject to these Terms and any jurisdiction-specific provisions that may be introduced from time to time.
5. User Accounts and Security
Access to certain features of the Platform may require the creation of a user account. Users are required to provide accurate, current, and complete information and to keep such information up to date.
Users are responsible for maintaining the confidentiality of their account credentials and for taking reasonable measures to prevent unauthorized access to their accounts. Users agree to promptly notify Sunchronize of any unauthorized use of their account or any suspected security breach.
Sunchronize implements appropriate technical and organizational measures to protect user accounts and Platform security in accordance with applicable data protection and information security regulations. Sunchronize shall not be liable for losses resulting from unauthorized access caused by circumstances outside its reasonable control or by the user’s failure to comply with security obligations.
6. Personal Data and Data Protection
Sunchronize acts as the data controller with respect to the processing of personal data collected through the Platform. Personal data is processed in accordance with applicable data protection legislation, including the Turkish Law on the Protection of Personal Data No. 6698 (“PDPL”) and, where applicable, international data protection regulations and aligns national practice with the EU’s General Data Protection Regulation (GDPR) and, where applicable, international data protection regulations.
Personal data may be processed and stored using cloud-based infrastructure provided by third-party service providers located outside the Republic of Turkey, and Sunchronize ensures that any such cross-border data transfers are carried out in compliance with applicable legal requirements and with appropriate technical and administrative safeguards in place.
Sunchronize is responsible for implementing appropriate technical and administrative measures to ensure the lawful processing, security, and confidentiality of personal data. Personal data is processed solely for legitimate purposes related to the operation of the Platform and the provision of its services.
Users are responsible for ensuring the accuracy of the personal data they provide and for promptly informing Sunchronize of any changes or inaccuracies. In the event of a suspected or actual unauthorized access or data security incident relating to user accounts, users agree to notify Sunchronize without undue delay.
Further information regarding the processing of personal data is provided in the Privacy Policy, which forms an integral part of these Terms.
7. Payments and Third-Party Payment Processing
Payments related to subscriptions, credits, or service-related transactions may be processed through independent third-party payment service providers made available on the Platform from time to time. Payment flows may require users to complete transactions within or outside of the mobile application through web-based or embedded checkout interfaces.
Sunchronize does not store full payment card details and does not act as a payment processor or merchant of record. Users acknowledge that payment processing is subject to the terms, conditions, and privacy policies of the relevant third-party payment providers.
Customers may complete payment for cleaning and maintenance services through payment functionality made available within or in connection with the Platform, using integrated third-party payment infrastructure. Such functionality enables the transfer of funds from customers to service providers through external payment service providers, and Sunchronize does not collect, hold, or control customer funds except to the extent technically necessary to facilitate such transactions.
Service-related payments constitute obligations solely between the customer and the service provider, and Sunchronize’s role is limited to providing technical infrastructure to facilitate such payments.
8. Subscriptions, Fees, and Credits
Sunchronize may offer subscription-based and credit-based access to certain digital features of the Platform. Such subscriptions and credits grant access to Platform functionality only and do not constitute payment for physical services unless expressly stated otherwise.
Subscription fees are non-refundable, except where a refund is expressly required by applicable law. Failure to use subscribed features does not entitle the user to any refund or credit.
Credits used by service providers to access service requests constitute an internal Platform mechanism and do not represent consumer payments.
9. Refunds and Cancellations
Paddle acts as the merchant of record for purchases made through the Platform.
If you are a consumer located in a jurisdiction that provides a statutory right of withdrawal, you have the right to cancel your purchase and request a refund within fourteen (14) days from the date of purchase, without providing any reason.
Where applicable, refunds will be processed by Paddle in accordance with Paddle’s invoiced consumer terms and refunded to the original payment method used for the transaction.
After the expiration of the fourteen (14) day refund period, purchases are non-refundable.
For purchases that grant access to digital services or platform functionality, use of the service during the refund period may affect eligibility for a refund, as permitted under applicable consumer protection laws.
10. Disputes Between Users
Any dispute, claim, or disagreement arising between users in connection with services requested or provided through the Platform shall be resolved exclusively between the relevant parties. Sunchronize is not a party to such disputes and bears no obligation to resolve them.
Sunchronize may, at its discretion, assist users by facilitating communication through the Platform; however, such assistance shall not be construed as participation in the dispute and shall not give rise to any liability.
11. Disclaimer of Warranties
The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Sunchronize disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Sunchronize does not warrant that the Platform will be uninterrupted, error-free, secure, or free of defects, nor does it guarantee the quality, legality, or outcome of services provided by third-party service providers.
12. Limitation of Liability
To the fullest extent permitted by applicable law, Sunchronize shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with the use of or inability to use the Platform.
Sunchronize’s total liability, if any, shall in all cases be limited to the amount paid by the user to Sunchronize during the twelve (12) months preceding the event giving rise to the claim.
13. Intellectual Property Rights
All intellectual property rights in and to the Platform, including software, algorithms, content, and trademarks, are owned by or licensed to Sunchronize. No rights are granted to users except as expressly provided herein.
14. Suspension and Termination
Sunchronize reserves the right to suspend or terminate access to the Platform at any time, with or without notice, in the event of a violation of these Terms, applicable law, or conduct that may harm the Platform or other users.
Upon termination, all rights granted to the user under these Terms shall immediately cease.
15. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Turkey. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Turkey.
16. Amendments
Sunchronize reserves the right to amend these Terms at any time. Updated versions shall become effective upon publication on the Platform. Continued use of the Platform constitutes acceptance of the amended Terms.
17. Contact Information
Email: info@sunchronize.com
Website: www.sunchronize.com