Privacy Policy

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1. Introduction

This Privacy Policy sets out the principles governing the collection, processing, use, storage, and protection of personal data obtained through the Sunchronize website, mobile applications, and related digital services (collectively, the “Platform”).

Sunchronize is a company duly established under the laws of the Republic of Turkey and acts as the data controller with respect to personal data processed in connection with the operation of the Platform.

Sunchronize is committed to protecting the privacy and personal data of its users and processes personal data in accordance with applicable data protection legislation, including the Turkish Law on the Protection of Personal Data No. 6698 (“PDPL”), and, where applicable, international data protection regulations such as the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

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2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals whose personal data is processed through the Platform, including visitors, registered users, customers, and service providers.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein, to the extent that consent is required under applicable law.

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3. Categories of Personal Data Processed

In connection with the operation of the Platform, Sunchronize may process personal data including, but not limited to, identity information, contact details, account and authentication data, service request details, communication records, transaction-related information, usage and interaction data, device and technical data, and location data limited to the geographic area in which services are requested or provided.

Sunchronize does not intentionally collect or process special categories of personal data unless expressly required by law or with the explicit consent of the data subject.

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4. Purposes and Legal Bases of Processing

Personal data is processed for the purposes of operating, maintaining, and improving the Platform; enabling user registration and account management; facilitating communication and coordination between users; processing subscriptions, credits, and Platform-related transactions; ensuring Platform security and preventing fraud; complying with legal and regulatory obligations; and responding to user inquiries, requests, or disputes.

Personal data is processed on the basis of one or more legal grounds, including the necessity of processing for the performance of a contract, compliance with legal obligations, the legitimate interests of Sunchronize in operating and securing the Platform, and, where required, the explicit consent of the data subject.

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5. Data Security and Protection Measures

Sunchronize implements appropriate technical and organizational measures designed to ensure a level of security appropriate to the risk, including measures to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.

Such measures include, without limitation, access controls, encryption where appropriate, system monitoring, and internal policies governing data access and handling. While Sunchronize takes reasonable steps to safeguard personal data, no system can be guaranteed to be completely secure, and absolute security cannot be assured.

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6. User Responsibilities

Users are responsible for ensuring that the personal data they provide through the Platform is accurate, complete, and up to date. Users are also responsible for maintaining the confidentiality of their account credentials and for promptly notifying Sunchronize of any suspected unauthorized access, misuse, or security incident relating to their accounts.

Where a data security incident arises due to circumstances beyond Sunchronize’s reasonable control or due to the user’s failure to comply with security obligations, Sunchronize shall not be liable for resulting damages, without prejudice to its statutory obligations under applicable data protection laws.

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7. Data Transfers and Storage

Personal data may be processed and stored within Turkey and, where necessary for the operation of the Platform, in other jurisdictions, including the United States of America. In such cases, Sunchronize ensures that appropriate safeguards are implemented in accordance with applicable data protection laws to protect personal data transferred across borders.

Sunchronize does not sell personal data to third parties.

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8. Third-Party Service Providers and Payment Processing

Sunchronize may engage third-party service providers to support the operation of the Platform, including hosting, analytics, customer support, and payment processing services. Such service providers process personal data solely on behalf of Sunchronize and in accordance with contractual obligations and applicable data protection laws.

Payments made through the Platform are processed by independent third-party payment providers, including Paddle. Sunchronize does not store full payment card information and does not have access to complete payment credentials. Personal data processed in connection with payment transactions is handled directly by such third-party payment service providers in accordance with their own privacy policies, and Sunchronize does not access or store full payment card details.

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9. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory requirements, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the nature of the data and applicable legal obligations.

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10. Rights of Data Subjects

Subject to applicable law, data subjects may have the right to request access to their personal data, request correction or deletion, object to or restrict processing, request data portability, or withdraw consent where processing is based on consent.

Requests relating to the exercise of data subject rights may be submitted by contacting Sunchronize using the contact details provided below. Requests will be handled in accordance with applicable legal requirements and within statutory time limits.

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11. Cookies and Similar Technologies

The Platform may use cookies and similar technologies to ensure functionality, enhance user experience, and collect aggregated usage statistics. Users may manage cookie preferences through their browser settings. Disabling cookies may affect certain features of the Platform.

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12. Changes to This Privacy Policy

Sunchronize reserves the right to amend this Privacy Policy from time to time. Updated versions shall become effective upon publication on the Platform. Continued use of the Platform following such publication constitutes acknowledgment of the updated Privacy Policy.

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13. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or the processing of personal data, users may contact:

Email: info@sunchronize.com
Website: www.sunchronize.com